Customer Service Representative, Data Entry – San Clemente

Position Type:

Full-time

Desired Experience:

10 - 0

Salary Range:

1200 - 1500 Hourly

 VICKIE THOMAS69 VIA SONRISASAN CLEMENTE, CA 92673(949) 498-3969 

• Antelope Valley College, Lancaster, CA 2004-2006 Management Studies
• A.A. Political Science, Criminal Justice and Account Management, California State University Long Beach
• 2003 Project Safety Excellence Award
• 1999 Project Safety Excellence Award

• Ten years of customer service and management experience
• Computer and software experience including Microsoft Excel, Word, Power Point, and Outlook

Spherion (Temp Assignment)                                                                CRS Associate

Irvine, CA                                                                                            12/06 – 10/07

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Valencia, CA                                                                                        07/06 – 11/06

Duties:

• Provide excellent customer service

• Assist the customer in activating their Software Assurance Benefits
• Answer emails from the customer about the products and licenses
• Assist customers with navigating through the Microsoft Volume Licensing, and E-open websites
• Handle escalated phone calls and made decisions without supervisor involvement
• Accept 50 to 60 calls each day

Starwood Reservation Corporation

Lancaster, CA                                                                                      SPG Associate

                                                                                                            12/04 – 07/05

Duties:

• Promoted to SPG Associate after 9 months of outstanding customer service
• Assisted guests with general and special reservations
• Updated members accounts and provided outstanding customer service
• Diffused escalated phone calls
• Effectively managed 250 calls per day

                                                                                                            Sales Associate

                                                                                                            03/04 – 12/04

Duties:

• Assisted the guest with making general reservations
• Provided outstanding customer service
• Effectively managed 250 phone calls per day

Laidlaw Transit Service, Inc.                                      Safety Training Manager Operations Manager

Pasadena, CA                                                                                     12/95 – 01/04

Duties:

• Directed ongoing training programs for vehicle operators and dispatcher personnel
• Maintained personnel records, substance abuse and physical exam files, safety files, accident reports and documented employee on-the-job-injuries

            Assisted Area Director and Project Manager with safety training and meetings

• Managed day-to-day operations and maintenance for the City of Pasadena fixed route, and Dial-A-Ride service
• Supervised a staff of 39 coach operators, 10 dispatchers, and 10 maintenance personnel
• Recruited, screened and hired qualify employees to ensure effective operation
• Assisted in review of accident reports and coordinate information with risk management in a timely manner
• Arranged staff schedules and verify work records for payroll
• Prepared performance reviews for hourly employees
• Investigated and responded to customer complaints in a timely manner